Please read this cancellation policy carefully before you book your appointment.  At Bay Road Counselling & Psychology, we highly value our time and yours.  Please make sure you understand this policy and that you are comfortable with it before booking your allocated appointment time.

Cancellation Policy

Every client will receive a SMS reminder with the date and time of their consultation 24 hours beforehand. In accordance with recommendations by the Australian Psychological Society (APS), fees for cancellation of appointments are as follows:

0 – 24 hours notice                  100% of fee required

Therefore if cancellations or changes to your appointment are made with less than 24 hours notice, you are responsible to pay the full consultation cost. Any cancellations need to be made with the Bay Road Counselling & Psychology reception staff by calling 0421 171 851.

Appointments at this clinic are in high demand, therefore late cancellations impact both the psychologists and other clients who have been placed on a waiting list.

Thank-you in advance for your respect and understanding.